Message "Problem connecting with your Microsoft drive" in a folder (JarvisDrive 365)
This article is about Jarvis Drive 365 with Microsoft SharePoint. To obtain this module contact ourcommercial service.
What is it?
You are on the "JarvisDrive" tab of a folder and an information message tells you that there is a problem connecting with your Microsoft drive
Why?
This message appears when Jarvis Legal fails to communicate with your Microsoft account. This can happen, for example, if the Jarvis Drive application secret has expired, if the Microsoft SharePoint site has been removed, and so on.
How to solve the situation?
Before you begin, check that your Microsoft account is always set up correctly. You can resume the configuration steps in articles "Set up your Microsoft 365 Business account" from our help center.
- Verify the customer secret of the JarvisDrive app: see the dedicated articleby clicking here.
- Make sure the JarvisDrive business app exists in Azure: see the dedicated article inclick here.
- Make sure the Microsoft SharePoint site exists: see the article dedicated toclick here.
For more information or for help, do not hesitate tocontact us.
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