Identify and resolve errors in Jarvis Drive (Nextcloud)

Identify and resolve errors in Jarvis Drive (Nextcloud)

We are sorry to learn that you are having trouble with Jarvis Drive features.

Below you will find tips to help you solve the problems encountered. If necessary our Customer Service is at your disposal to assist you.

• I can't find a directory in Jarvis Drive

What is it?You are going to your JarvisDrive but do not find a given directory.

Why?Either this directory is not or no longer shared with you or, if it is a directory of a Client Record, it was not properly created when the File in question was created.

How to solve the situation?
  1. Verify that you are well in the shares of the directory.

    1. Identify theowner of the directory. This is either the person who created it if it is a simple directory (not linked to a Client Record) or the Manager of the Record if it is a directory associated with a File



    2. Ask this user to tell you if you are well in the shares and, if not,add to shares

  2. If you are well in the directory shares but do not find it in JarvisDrive:

    1. If this is the directory of a File: Verify that the directory of the File was automatically created

      1. Go to the Customer File page

      2. Click on the "JarvisDrive" tab that appears on the Customer File sheet

      3. If the error message "JarvisDrive non-existent directory" appear click on the "Create" button and then inform Customer Service to make sure that this does not happen again

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      4. If this is any other error message contact Customer Service directly (see below).

    2. If it is a simple directory (not linked to a Customer Record): Contact Customer Service (see below).


• Message "File not found"

What is it?You click on the "JarvisDrive" tab of a Folder and instead of displaying the directory associated with the Folder and its content you see the message "File not found".



Why?Either you are no longer in the recipients of sharing the directory, or the directory of the File has been renamed, breaking the link between the Folder in Jarvis and its Jarvis Drive directory.

No panic: The directory, the appropriate documents and your ranking are always there. You cannot see them but it is possible to re-establish the situation.
  1. Identify themanagerin the list ofSpeakersof the Dossier



  2. Ask theManagerto add you to the shares of the directory associated with the Folder via its JarvisDrive.

    To do this, the File Manager must:

    1. Getting to theJarvisDrivethrough the left menu of the software




    2. Searchthe directory of the Folder by typing the name of the Folder in the search bar




    3. Once the directory is found click on theof shares



    4. Type your name in the "Name or email address..." field and then select it from the rolling list


If you need help do not hesitate to contact Customer Service (see below).


Contact Customer Service

If you need help do not hesitate to contact Customer Servicevia formor by email to <supportfr@jarvis-legal.com>.In order to process requests for Jarvis Drive or Jarvis Box, please send the following information:
    1. Screen capture of the error message encountered

    2. The name of the file and/or reference of the relevant file

    3. The name of the Manager of the File



    4. The folder ID, presented in the URL





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